Delivery and Returns Information:

We are based in Spain but ship all the EU and The European Economic Area countries:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein , Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland and the UK.

EURONACEX ECONOMY:
EURONACEX ECONOMY

Orders shipped within the EU: We use EURONACEX ECONOMY usually take 3- 6 working days to arrive after being dispatched using a flat rate option of 12 euros.

SHIPPING TO SPAIN:

Free shippig:

Si tu pedido es igual o supera los 180,00 EUROS te lo enviamos gratuitamente a casa por nuestra mensajeria habitual.
Todos los productos tienen el IVA Incluido. (Excepto a Canarias).

Gastos de Envio:

Los gastos de envio y/o gestion no estan comprendidos en el precio del articulo y te seran mostrados en la cesta, en funcion de la forma que escojas. Los Portes superiores a 180 euros los gastos de envio son gratuitos.

Espana Peninsula:

Envio a traves de Nacex en 48/72h. Su coste es de 7 euros. Podras recibir tu pedido en casa o si lo deseas podras recogerlo tu mismo en la oficina de Nacex mas proxima.

Espana Islas Baleares:

Envio a traves de Nacex en 3/5 dias. Su coste es de 8 euros. Podras recibir tu pedido en casa o si lo deseas podras recogerlo tu mismo en la oficina de Nacex mas proxima.

Espana Islas Canarias:

Envio a traves de Nacex en 5/7 dias. Su coste es de 15 euros. Podras recibir tu pedido en casa o si lo deseas podras recogerlo tu mismo en la oficina de Nacex mas proxima.

Espana Ceuta y Melilla:

Envio a traves de Nacex en 4/6 dias. Su coste es de 12 euros. Podras recibir tu pedido en casa o si lo deseas podras recogerlo tu mismo en la oficina de Nacex mas proxima.

REST OF THE WORLD:

Orders shipped outside the EU, please Contact us.

RETURNS:
Your satisfaction is our top priority. We understand your concerns when shopping online, hence we are as lenient as possible with our return policy, within reason; however, a large amount of responsibility lies with you. Make sure you Read the product description, see all related photos, check color, measure your size, and recheck quantity of each item in your cart (basket) to ensure your order is as you want it. And, of course, feel free to contact us with any specific questions you may have about a particular item or size. please Contact us.

All Newrock models can be requested 45 days if we have not stock at present.
New rock requested to 45 days cannot be returned for a refund or exchanged. You are of course entitled to a exchange or refund in the unlikely event of a manufacturing defect or the incorrect style being supplied.